Elements and Performance Criteria
- Confirm extension objectives and methodologies
- Extension objectives are clarified and confirmed with other staff members in accordance with organisational and client needs
- Client target groups are identified and extension methodology is selected in accordance with objectives, information to be disseminated and client needs/preferences
- Issues relating to intellectual property are identified and handled in accordance with organisational requirements
- Prepare for extension activities
- Industry knowledge is accessed to assist in client decision making and to support the implementation of improved practices
- Risks are identified and risk management strategies are confirmed and applied in consultation with other staff members
- Resources are confirmed, materials prepared and extension activities organised in accordance with project responsibilities and organisational policy and procedures
- Provide information to support change
- Information and advice are provided in accordance with organisational requirements, in a form and medium suited to clients
- Presentation standards are maintained in accordance with organisational guidelines and information is tailored to client needs in terms of concepts, language and format
- Clients are assisted in planning the introduction of change and client resistance is responded to in accordance with organisational policy and procedures
- Feedback is obtained from clients, issues are clarified and further information is provided in response to client needs
- Monitor and evaluate extension outcomes
- Change processes are monitored and contingencies are handled in accordance with organisational policy and procedures
- Outcomes are monitored and evaluated against extension objectives, and processes and materials are revised to address identified problems
- Modifications are made and implemented in accordance with organisational requirements for continuous improvement
- Confirm extension objectives and methodologies
- Extension objectives are clarified and confirmed with other staff members in accordance with organisational and client needs.
- Client target groups are identified and extension methodology is selected in accordance with objectives, information to be disseminated and client needs/preferences.
- Issues relating to intellectual property are identified and handled in accordance with organisational requirements.
- Prepare for extension activities
- Industry knowledge is accessed to assist in client decision making and to support the implementation of improved practices.
- Risks are identified and risk management strategies are confirmed and applied in consultation with other staff members.
- Resources are confirmed, materials prepared and extension activities organised in accordance with project responsibilities and organisational policy and procedures.
- Provide information to support change
- Information and advice are provided in accordance with organisational requirements, in a form and medium suited to clients.
- Presentation standards are maintained in accordance with organisational guidelines and information is tailored to client needs in terms of concepts, language and format.
- Clients are assisted in planning the introduction of change and client resistance is responded to in accordance with organisational policy and procedures.
- Feedback is obtained from clients, issues are clarified and further information is provided in response to client needs.
- Monitor and evaluate extension outcomes
- Change processes are monitored and contingencies are handled in accordance with organisational policy and procedures.
- Outcomes are monitored and evaluated against extension objectives, and processes and materials are revised to address identified problems.
- Modifications are made and implemented in accordance with organisational requirements for continuous improvement.